{"id":10680,"date":"2025-07-23T19:06:14","date_gmt":"2025-07-23T19:06:14","guid":{"rendered":"https:\/\/physioquebec.com\/declaration-de-confidentialite\/"},"modified":"2025-07-23T19:42:57","modified_gmt":"2025-07-23T19:42:57","slug":"privacy-statement","status":"publish","type":"page","link":"https:\/\/physioquebec.com\/en\/privacy-statement\/","title":{"rendered":"Privacy statement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10680\" class=\"elementor elementor-10680 elementor-10654\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8d2c9c e-flex e-con-boxed e-con e-parent\" data-id=\"f8d2c9c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;shape_divider_bottom&quot;:&quot;curve-asymmetrical&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,0c0,0,0,6,0,6.7c0,18,240.2,93.6,615.2,92.6C989.8,98.5,1000,25,1000,6.7c0-0.7,0-6.7,0-6.7H0z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-959a79d e-con-full e-flex e-con e-child\" data-id=\"959a79d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f1190e elementor-widget elementor-widget-heading\" data-id=\"1f1190e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy statement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c02aaa9 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"c02aaa9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e844e0 e-flex e-con-boxed e-con e-parent\" data-id=\"9e844e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cb7ae61 e-flex e-con-boxed e-con e-child\" data-id=\"cb7ae61\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca0bcb3 elementor-widget elementor-widget-text-editor\" data-id=\"ca0bcb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<!-- Legal document generated by Complianz | GDPR\/CCPA Cookie Consent https:\/\/wordpress.org\/plugins\/complianz-gdpr -->\n<div id=\"cmplz-document\" class=\"cmplz-document privacy-statement cmplz-document-ca\"><p><i>This privacy statement was last changed on 3 September 2025, last checked on 3 September 2025, and applies to citizens and legal permanent residents of Canada.<\/i><br \/><br \/><\/p><p>In this privacy statement, we explain what we do with the data we obtain about you via <a href=\"https:\/\/physioquebec.com\/en\/\">https:\/\/physioquebec.com\/en\/<\/a>. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:<ul>\n                <li>we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;<\/li>\n                <li>we aim to limit our collection of personal data to only the personal data required for legitimate purposes;<\/li>\n                <li>we first request your explicit consent to process your personal data in cases requiring your consent;<\/li>\n                <li>we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;<\/li>\n                <li>we respect your right to access your personal data or have it corrected or deleted, at your request.<\/li>\n            <\/ul><\/p>If you have any questions, or want to know exactly what data we keep of you, please contact us.<h2>1. Purpose and categories of data<\/h2><p>We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)<\/b><\/p><details class=\"cmplz-dropdown dropdown-privacy-statement\"><summary><div><h3>1.1 Contact &#8211; Through phone, mail, email and\/or webforms<\/h3><\/div><\/summary><h3>The following categories of data are collected<\/h3><p><ul><li>A first and last name<\/li><li>A home or other physical address, including street name and name of a city or town<\/li><li>An email address<\/li><li>A telephone number<\/li><li>IP Address<\/li><li>Education information<\/li><li>Professional or employment-related information<\/li><li>Medical information<\/li><li>Commercial information, including records of personal property, products or services purchased, obtained, or considered<\/li><\/ul><\/p><h3>Retention period<\/h3><p>We determine the retention period according to fixed objective criteria: 12 mois apr\u00e8s la fin du service, pour conciliation \u00e9ventuelle.<\/p><\/details><details class=\"cmplz-dropdown dropdown-privacy-statement\"><summary><div><h3>1.2 Newsletters<\/h3><\/div><\/summary><h3>The following categories of data are collected<\/h3><p><ul><li>A first and last name<\/li><li>A home or other physical address, including street name and name of a city or town<\/li><li>An email address<\/li><li>IP Address<\/li><li>Education information<\/li><\/ul><\/p><h3>Retention period<\/h3><p>We determine the retention period according to fixed objective criteria: Jusqu&#8217;\u00e0 avis contraire (d\u00e9sabonnement, d\u00e9sindexation, suppression)<\/p><\/details><details class=\"cmplz-dropdown dropdown-privacy-statement\"><summary><div><h3>1.3 Compiling and analyzing statistics for website improvement.<\/h3><\/div><\/summary><h3>The following categories of data are collected<\/h3><p><ul><li>A home or other physical address, including street name and name of a city or town<\/li><li>IP Address<\/li><li>Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer&#039;s interaction with an Internet Web site, application, or advertisement<\/li><li>Geolocation data<\/li><li>Sex<\/li><\/ul><\/p><h3>Retention period<\/h3><p>We retain this data upon termination of the service for the following number of months: 24 mois apr\u00e8s la fin du service, pour conciliation \u00e9ventuelle.<\/p><\/details><details class=\"cmplz-dropdown dropdown-privacy-statement\"><summary><div><h3>1.4 To sell or share data with a third party<\/h3><\/div><\/summary><h3>The following categories of data are collected<\/h3><p><ul><li>A first and last name<\/li><li>A home or other physical address, including street name and name of a city or town<\/li><li>An email address<\/li><li>A telephone number<\/li><li>IP Address<\/li><li>Education information<\/li><li>Professional or employment-related information<\/li><li>Medical information<\/li><\/ul><\/p><h3>Retention period<\/h3><p>We retain this data upon termination of the service for the following number of months: 12 mois apr\u00e8s la fin du service, pour conciliation \u00e9ventuelle.<\/p><\/details><h2>2. Sharing with other parties<\/h2><p>We only share or disclose this data to other recipients for the following purposes:<\/p><p><b>Purpose of the data transfer:<\/b>&nbsp;Gestion des T.I.<br \/>\n             <b>Country or state in which this service provider is located:<\/b>&nbsp;Canada<br \/><b>Purpose of the data transfer:<\/b>&nbsp;Webmestre et gestion T.I.<br \/>\n             <b>Country or state in which this service provider is located:<\/b>&nbsp;Canada<br \/><\/p><p><b>Purpose of the data transfer:<\/b>&nbsp;Gestion des membres et adh\u00e9sion<br \/><b>Country or state in which this third party is located:<\/b>&nbsp;Inde (HQ) et USA (serveurs)<br \/><\/p><h2>3. Disclosure practices<\/h2><p><p>We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.<\/p><p>If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.<\/p><\/p><h2>4. How we respond to Do Not Track signals &amp; Global Privacy Control <\/h2><p>Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.<\/p><h2>5. Cookies<\/h2><p>Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our <a href=\"https:\/\/physioquebec.com\/en\/cookie-policy\/\">Cookie policy<\/a> webpage.&nbsp;<\/p><p>We have concluded a data Processing Agreement with Google.<\/p><h2>6. Security<\/h2><p>We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.<\/p><h2>7. Third party websites<\/h2><p>This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.<\/p><h2>8. Amendments to this privacy statement<\/h2><p>We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.<\/p><h2>9. Accessing and modifying your data<\/h2><p>If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below.<\/p><h3>9.1 You have the following rights with respect to your personal data<\/h3><ol class=\"alphabetic\">\n                        <li>You may submit a request for access to the data we process about you.<\/li>\n                        <li>You may request an overview, in a commonly used format, of the data we process about you.<\/li>\n                        <li>You may request correction or deletion of the data if it is incorrect or not or no longer relevant. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.<\/li>\n                        <li>You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.<\/li>\n                        <li>You have the right to address a challenge concerning non-compliance with PIPEDA to our organization and, if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.<\/li>\n                        <li>We shall give access to personal information in an alternative format to an individual with a sensory disability who has a right of access to personal information under PIPEDA and who requests that it be transmitted in the alternative format if (a) a version of the information already exists in that format; or (b) its conversion into that format is reasonable and necessary in order for the individual to be able to exercise rights.<\/li>\n                      <\/ol><h2>10. Children<\/h2><p>Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.<\/p><h2>11. Contact details<\/h2><p>F\u00e9d\u00e9ration des cliniques de physioth\u00e9rapie du Qu\u00e9bec<br \/>\n        5985 Rue Boyer <br \/>\nMontr\u00e9al, QC <br \/>\nH2S 2H8<br \/>\n        Canada<br \/>\n        Website: <a href=\"https:\/\/physioquebec.com\/en\/\">https:\/\/physioquebec.com\/en\/<\/a> <br \/>\n        Email: <span class=\"cmplz-obfuscate\">&#108;&#097;&#117;&#114;e&#046;ca&#105;&#108;lo&#116;@<span class=\"cmplz-fmail-domain\">&#101;x.&#099;om<\/span>ph&#121;sioqu&#101;bec&#046;co&#109;<\/span> <br \/>\n        <br \/>\n        Phone number: (514) 710-7563<\/p><h2>12. Data Requests<\/h2><p>For the most frequently submitted requests, we also offer you the possibility to use our data request form<br \/>\t\t\t<div class=\"cmplz-datarequest cmplz-alert\">\n\t\t\t\t<span class=\"cmplz-close\">&times;<\/span>\n\t\t\t\t<span id=\"cmplz-message\"><\/span>\n\t\t\t<\/div>\n\t\t\t<form id=\"cmplz-datarequest-form\">\n\t\t\t\t<input type=\"hidden\" required value=\"ca\" name=\"cmplz_datarequest_region\" id=\"cmplz_datarequest_region\">\n\n\t\t\t\t<label for=\"cmplz_datarequest_firstname\" class=\"cmplz-first-name\">Name\t\t\t\t\t<input type=\"search\" class=\"datarequest-firstname\" value=\"\" placeholder=\"your first name\" id=\"cmplz_datarequest_firstname\" name=\"cmplz_datarequest_firstname\">\n\t\t\t\t<\/label>\n\t\t\t\t<div>\n\t\t\t\t\t<label for=\"cmplz_datarequest_name\">Name<\/label>\n\t\t\t\t\t<input type=\"text\" required value=\"\" placeholder=\"Your name\" id=\"cmplz_datarequest_name\" name=\"cmplz_datarequest_name\">\n\t\t\t\t<\/div>\n\t\t\t\t<div>\n\t\t\t\t\t<label for=\"cmplz_datarequest_email\">Email<\/label>\n\t\t\t\t\t<input type=\"email\" required value=\"\" placeholder=\"email@email.com\" id=\"cmplz_datarequest_email\" name=\"cmplz_datarequest_email\">\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"cmplz_datarequest cmplz_datarequest_request_for_access\">\n\t\t\t\t\t\t\t<label for=\"cmplz_datarequest_request_for_access\">\n\t\t\t\t\t\t\t\t<input type=\"checkbox\" value=\"1\" name=\"cmplz_datarequest_request_for_access\" id=\"cmplz_datarequest_request_for_access\" \/>\n\t\t\t\t\t\t\t\tSubmit a request for access to the data we process about you.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"cmplz_datarequest cmplz_datarequest_right_to_be_forgotten\">\n\t\t\t\t\t\t\t<label for=\"cmplz_datarequest_right_to_be_forgotten\">\n\t\t\t\t\t\t\t\t<input type=\"checkbox\" value=\"1\" name=\"cmplz_datarequest_right_to_be_forgotten\" id=\"cmplz_datarequest_right_to_be_forgotten\" \/>\n\t\t\t\t\t\t\t\tSubmit a request for deletion of the data if it is no longer relevant.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"cmplz_datarequest cmplz_datarequest_right_to_data_portability\">\n\t\t\t\t\t\t\t<label for=\"cmplz_datarequest_right_to_data_portability\">\n\t\t\t\t\t\t\t\t<input type=\"checkbox\" value=\"1\" name=\"cmplz_datarequest_right_to_data_portability\" id=\"cmplz_datarequest_right_to_data_portability\" \/>\n\t\t\t\t\t\t\t\tSubmit a request to receive an export file of the data we process about you.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<input type=\"button\" id=\"cmplz-datarequest-submit\" value=\"Send\">\n\t\t\t<\/form>\n\n\t\t\t<style>\n\t\t\t\t\/* first-name is honeypot *\/\n\t\t\t\t.cmplz-first-name {\n\t\t\t\t\tposition: absolute !important;\n\t\t\t\t\tleft: -5000px !important;\n\t\t\t\t}\n\t\t\t<\/style>\n\t\t\t<\/p><p>We have appointed a contact person for the organization\u2019s policies and practices and to whom complaints or inquiries can be forwarded:<br \/>Laure Caillot<br \/>5985 Rue Boyer <br \/>\nMontr\u00e9al, QC <br \/>\nH2S 2H8<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69301ad elementor-widget elementor-widget-spacer\" data-id=\"69301ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d37b37a e-con-full e-flex e-con e-parent\" data-id=\"d37b37a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div 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fill-rule=\"nonzero\"><\/path><\/g><\/g><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e75c3f e-con-full e-flex e-con e-child\" data-id=\"6e75c3f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08f38ec elementor-widget elementor-widget-heading\" data-id=\"08f38ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Find your physiotherapy clinic now<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05ffc4c elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"05ffc4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Choosing a clinic registered with the FCPQ ensures that you are surrounding yourself with nearby competent professionals who have your health at heart.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a59eb55 elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"a59eb55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/find-a-clinic\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Find your physiotherapy clinic now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-10680","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy statement - FCPQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/physioquebec.com\/en\/privacy-statement\/\" \/>\n<meta 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